Jenzabar CX Implementation Services

Jenzabar CX is designed to be customized to meet specific needs based on an intimate knowledge of your institution. Because Jenzabar CX includes sophisticated source-code tracking and integration functionality, we can implement a customized Jenzabar CX system in a fraction of the time taken by our competitors.

You can choose from two implementation methodologies to accelerate the implementation of Jenzabar CX :

• Standard Implementation Methodology
• Premium Implementation Methodology

Standard Implementation Methodology
This process includes installing the system on-site and training the client support staff on system operation and maintenance. Jenzabar will set up the system on-site, and provide technical training classes for client support at a Jenzabar training facility. The user training will be performed at the client's site. An assigned Project Manager helps keep the process on schedule. This person will also identify and provide additional resources for timely completion of the project.

Premium Implementation Methodology
Premium service includes installing the system on-site. Jenzabar will assume the technical support for the duration of implementation and for ninety (90) days after go-live. Jenzabar will set up the system on-site, technical training classes will occur at a Jenzabar training facility, and user training will be performed at the client's site. This plan goes further in that on-site setup includes configuration of the system based on the client's policies and procedures. Jenzabar will also retrain the client support staff on system configuration, operation and maintenance after the system is live. Additionally, Jenzabar will do data conversion with data definition and selection assistance from the client support and other staff. The assigned Project Manager will be on-site regularly to coordinate the final details of the training and turnover of the maintenance of the system to the personnel at the institution. These regular trips to the campus will facilitate the implementation of each module and allow the institution’s steering committee to review the progress on an ongoing basis.